Privacy Policy
Last Updated: May 2025
1. Introduction
Mkulima Connect ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our platform (website, mobile app, and related services).
By accessing or using Mkulima Connect, you consent to the practices described in this policy. If you disagree, please do not use our services.
2. Information We Collect
2.1 Personal Data You Provide
When you register or transact, we may collect:
✔ Identity Data – Name, age, gender, government-issued ID (for verification).
✔ Contact Data – Phone number, email, physical address.
✔ Financial Data – Mobile money details, bank account (for payments).
✔ Transaction Data – Purchase history, seller/buyer interactions.
✔ Farm/Agri-Business Data – Farm location, crop/livestock details, certifications.
2.2 Automatically Collected Data
We may gather:
✔ Device Information – IP address, browser type, operating system.
✔ Usage Data – Pages visited, session duration, clickstream data.
✔ Location Data – Approximate location (if enabled).
2.3 Data from Third Parties
We may receive information from:
✔ Payment processors (e.g., M-Pesa, banks).
✔ Government/regulatory bodies (for compliance).
✔ Social media (if you link accounts).
3. How We Use Your Data
We process your information to:
✅ Provide & Improve Services – Facilitate transactions, enhance user experience.
✅ Verify Accounts – Prevent fraud and ensure platform security.
✅ Communicate – Send order updates, promotions, and service alerts.
✅ Comply with Laws – Meet legal and tax obligations.
✅ Analytics – Monitor trends and optimize performance.
4. Data Sharing & Disclosure
We do not sell your data but may share it with:
🔹 Sellers/Buyers – Necessary for transactions (e.g., delivery contact).
🔹 Service Providers – Payment processors, logistics partners.
🔹 Legal Authorities – If required by Kenyan law (e.g., fraud investigation).
🔹 Business Transfers – In case of mergers/acquisitions.
5. Data Security
We implement:
✔ Encryption (SSL/TLS for data transfers).
✔ Access Controls – Limited staff access to sensitive data.
✔ Secure Payment Processing – Partnering with trusted providers.
Note: No system is 100% secure—you must also protect your account credentials.
6. Your Rights (Under Kenyan Data Protection Act)
You may:
🔸 Access – Request a copy of your personal data.
🔸 Correct – Update inaccurate/incomplete information.
🔸 Delete – Ask for erasure (unless legally required to retain).
🔸 Opt-Out – Unsubscribe from marketing emails/SMS.
To exercise these rights, contact: [support@mkulimaconnect.co.ke].
7. Cookies & Tracking Technologies
We use:
🍪 Essential Cookies – For platform functionality.
📊 Analytics Cookies – To improve services.
You can disable cookies via browser settings but may lose some features.
8. Children’s Privacy
Mkulima Connect does not knowingly collect data from users under 18. Parents/guardians must supervise minors.
9. Policy Updates
We may revise this policy; changes take effect upon posting. Check periodically for updates.
10. Contact Us
For privacy-related concerns:
📧 Email: [privacy@mkulimaconnect.co.ke]
📍 Address: Thika, Kenya
Data Protection Officer: Simon
Appendix: Definitions
"Personal Data": Information identifying you (directly/indirectly).
"Processing": Collection, storage, use, or disclosure of data.
By using Mkulima Connect, you acknowledge reading and agreeing to this Privacy Policy.
Last Updated: May 2025
